949T Terms & Conditions for Players in Bangladesh

Who can open a 949T account

To hold an account with us you must be an adult acting for yourself, with a name, date of birth and address that can be checked. Before you register, make sure all four of these are true:

• You are 18 or over and you are opening the account for your own use.
• The national ID card, passport or driving licence you send belongs to you.
• The bKash, Nagad, Rocket or Upay number you deposit from is registered in your own name.
• You are not barred from gambling where you live, and you are not signing up for someone else.

A household shares a wallet more often than people expect. If two people in the same flat want to play, each of them needs a separate account, a separate mobile number and their own documents. Sharing one login counts as a breach, and the account may be frozen until the owner explains it to the support team.

What these terms cover, and how updates reach you

You accept this agreement the moment you register, and again each time you keep using the site or the Android app at version 3.7.11. The text here covers your account, the money you move, bonus credit, the bets you place, and the way a disagreement gets settled. Rules for a single game sit inside that game and win over anything general written here.

We rewrite sections when something about the product changes: a new payment channel, a different play-through, a fresh payout ceiling. The updated page goes live on this address and applies from that date. If a change works against you, you can close the account and take out the balance before the new wording starts. Live chat can send you a copy of an earlier version if you need one.

Money in and money out

The wallet is the only place money moves. You deposit and withdraw through bKash, Nagad, Rocket, Upay or a bank transfer, and payouts go back to the same channel that funded the account. Nothing is sent to a number that has never paid in.

The first cash-out is the slow one. Before it is released you send one clear photo of an identity document, and the picture must match the name on the account. Once that review is done, later withdrawals move without the same hold-up. Wallet delays are not ours to control, so keep the message from bKash or Nagad until the money shows in your balance.

Bonus money and the play-through it carries

Bonus credit is not cash. The welcome offer adds 175% to a first deposit, capped at ৳30,000, and the credit sits in a separate balance with a 15× play-through attached. That means fifteen times the bonus amount has to be staked on qualifying games before any of it can leave the account. Reload top-ups add 19%, daily cashback returns 0.9% of a day's net losses, and a referral pays ৳475 once the friend you invited registers and plays.

Three rules catch people out. Bets on voided markets do not count toward play-through. Withdrawing early cancels whatever bonus is still sitting in the account. And one welcome offer is allowed per person, per household and per wallet number, so a second sign-up from the same number is treated as a duplicate.

Bets, void markets and settled results

Once a bet is accepted it stays as it is. You cannot cancel it, cut the stake or move it to another market because the pitch report changed or the toss went the other way. If a market is voided, say a cricket match called off before a result is possible, the stake goes back to your balance and the bet is closed with no profit or loss.

Where a price or a line is plainly wrong, we void the market rather than pay on it, and the same applies when a result is published in error. Settlement follows the official competition body for the event. A score on a TV channel, a live blog or a social feed does not override it. Bonus bets placed on a market that is later voided return to the bonus balance, not to your cash.

Play fair: one account, real devices, no collusion

Software that places bets for you, scripted spins, accounts used to recycle a welcome offer, and accounts passing money to each other all breach these terms. So does backing both sides of one market from linked accounts to pull bonus credit out. When a pattern like that appears, the usual order is: bonus credit removed, winnings from the affected bets cancelled, and the account frozen while the case is reviewed.

Ordinary play is never touched by these checks. A clean history is the best protection if a bet is ever flagged by mistake, so keep your documents current and use one wallet number for deposits and payouts.

When we restrict or close an account

We can suspend or close an account when the identity details do not match the documents sent, when a duplicate is found, when a payment is reversed, when a wallet is used without the owner's consent, or when a lawful request arrives from an authority. You are told through the registered number or through live chat.

The remaining balance is returned to the wallet that funded the account once the review ends. If you believe a closure is wrong, ask for the reason in writing. We will give it, along with the evidence the decision rested on.

Raising a complaint about a 949T decision

Live chat is staffed around the clock and is the fastest route. Work through it in this order:

1. Open live chat and quote your account number, the time of the bet or payment, and the market or game name.
2. Ask the agent for a written summary of the decision, so the facts are on record.
3. If you disagree, say so in the same thread. The case moves to a senior team that does not handle routine chats.
4. You get a final written answer, and any amount in dispute stays in the account until the case is settled.

Screenshots of a bet slip or a wallet message shorten the process, because they show the exact moment something went wrong.

Questions players send us about the rules